IntelliChatbot – Secure Cloud-based AI Assistant

JIT Global Infosystems > Case-Study > IntelliChatbot – Secure Cloud-based AI Assistant

IntelliChatbot – Secure Cloud-based AI Assistant

Introduction

In today’s digital era, customers expect instant, accurate, and secure query resolution. A reputed SaaS provider faced major challenges in managing customer queries manually, leading to delayed responses, irrelevant answers, and high operational overhead. Additionally, the lack of role-based access made it difficult to monitor customer interactions and ensure compliance.

To overcome these issues, JIT Global Infosystems implemented an AI-driven Chatbot platform powered by Amazon Titan (Embedding & Generative models), deployed on AWS EC2 with FAISS for knowledge base search. This resulted in 80% faster query resolution, improved customer satisfaction, and strict compliance with organizational guardrails.

Challenges Faced by the Client

Manual Query Handling:

  • Customers had to wait for manual responses, causing delays.
  • No central system to fetch relevant answers from the knowledge base.

Lack of Secure Query Filtering:

  • Customers often asked out-of-scope or restricted questions.
  • No guardrail mechanism to block illegal or sensitive queries.

Absence of Persona-Based Access:

  • Admins couldn’t track what customers asked or add new users efficiently.
  • Sales team needed query visibility but without administrative privileges.

Scalability Concerns:

  • Handling multiple chatbot sessions simultaneously was challenging.
  • Infrastructure was not optimized for large-scale query handling.

Our Solution: AI-Powered Chatbot Platform on AWS

Architectural Implementation

  • Built a cloud-native chatbot on AWS EC2 integrated with Amazon Titan (Embeddings + Generative models).
  • Used FAISS (open-source) for vector search to retrieve contextual answers from the knowledge base.

Secure Login & Role-Based Access

  • Customers log in using email/password authentication.
  • Implemented persona-based views:
    • Customer: Ask questions, get relevant answers.
    • Admin: Add customers, monitor queries, track usage.
    • Sales: View customer interactions but no add/delete rights.

Guardrail & Out-of-Context Handling

  • Out-of-scope queries trigger “out of context” responses.
  • Illegal or restricted queries blocked using AI-based guardrails.

Scalable Deployment

  • Deployed backend on Amazon EC2 inside a secure VPC.
  • Integrated PrivateLink endpoints to ensure secure communication with Bedrock services.

Key Takeaways

  • 80% Faster Query Resolution with automated chatbot responses
  • Persona-Based Access Control for Customer, Admin, and Sales views
         1. Guardrails for Compliance, blocking restricted or illegal queries
         2. Scalable Infrastructure with EC2, FAISS, and Amazon Titan
  • Integration Ready with CRM, LMS, or customer portals

Conclusion

By leveraging Amazon Titan, FAISS, and AWS EC2, JIT Global Infosystems delivered a secure, scalable, and intelligent chatbot platform. Customers now get instant, relevant answers, admins manage users and track queries effectively, while sales teams gain insights without administrative risks. This transformation reduced manual efforts by 80%, enhanced customer satisfaction, and ensured compliance through strong guardrails.

If you’re looking to build AI-driven chatbots with secure role-based access and scalable infrastructure, contact JIT Global Infosystems today.